Internal Order Chats
Discuss orders with your team directly within the order card—no external messengers, no lost agreements.
Every order has an internal chat—a place for team notes and discussions. The client does not see these messages.
Where to find it
Messages module → Internal Order Chats (…/erp/order-messages), or the chat block directly in the order card.
Why use it
- Questions about order contents—"only one item left in stock, should we use an alternative?"
- Documenting agreements with the client after a call;
- Handing over orders between shifts without losing context.
How to use it
Open the order → type your message in the chat. Colleagues will see it in the chat list of the Messages module; unread messages are indicated by a counter.
Read next
- Working with orders
- Message templates — for communicating with clients