Customer Repair Tracking
Public repair status page: customers can track progress by receipt number — no calls needed.
Customers don't need to call to find out the repair status — there's a public tracking page.
How it works for the customer
- The intake receipt includes a tracking number (and a QR code).
- The customer opens your store's /track page and enters the number (or scans the QR — the link will already contain the token).
- They see: current status, stage history, estimated completion date, and cost.
What the customer sees
Only the secure part: statuses and amounts. Internal technician notes, cost of parts — no.
Automatic notifications
Changing the repair status can automatically send the customer an email/SMS — configure message templates or an automation scenario.